Every job is identified with a unique four digit sticker. Your originals stay in the shop while the work is done. Mouldy tapes are usually identified at the counter and discussed with you. Minor mould usually has a good outcome; broken tapes can usually be repaired for a small fee.
Transfers are charged per tape, cleaning included, and you can supply your own USB. Prices are fixed and agreed at the counter before work starts, with no hidden fees.
How long it takes depends on how many tapes there are, how busy we are and the condition of the tapes. We never charge extra for a rush job.