Help
Send photos from a tablet, or by email
An iPad or an Android tablet orders the same way as a phone, on a bigger screen. This page shows every step on a real iPad and a real Android tablet. Email is the one that catches people out, so it also explains why, and what to do instead.
Before you start
You do not need an account, a password or an app. You only need the tablet and the internet (your home Wi-Fi is fine).
“Upload” is the word for sending a photo from your tablet to us. Nothing leaves your tablet; a copy is sent, and only you and the lab can see it.
If you get stuck at any step, ring us on (03) 9855 0006 and we will walk you through it, or bring the tablet in and we will do it with you.
Which tablet do you have?
The pictures below change to match it.
Watch it done first
This is the whole thing on a real tablet, start to finish. Each step is written on the screen as it happens. There is no sound. Press the play button in the middle of the picture to start.
Choose your kind of tablet first, so the pictures on this page match yours. If it has an apple on the back, it is an iPad.
Step 1: open the order page
Open the internet on the tablet (Safari on an iPad, Chrome on most Android tablets). Then:
- In the bar at the top of the screen, type photoq.com.au/order and press “Go” (or the arrow).
- You will see the order page with pictures of what we make. Press the first one, “Photo prints”.
Step 2: press Choose photos
You will see a box that says “Drop photos here, or” with a red button under it.
- Press the red “Choose photos” button.
Step 3: open your photos
What happens next depends on the tablet.
- On an iPad, a small menu pops up next to the button. Press “Photo Library”.
- On an Android tablet, your photos appear straight away, newest first. You may see a note that Chrome can only see the photos you choose; press “Dismiss” or just carry on.
Step 4: tap the photos you want
Your photos are shown as small squares, newest first.
- Tap each photo you want printed. A tick appears on it. Tap it again to take the tick off.
- You can choose as many as you like. Scroll down to see older ones.
Step 5: finish choosing
When every photo you want has a tick:
- On an iPad, press “Add” at the top right of the photos.
- On an Android tablet, press “Done”.
- Wait a moment while the photos are sent. Each one appears on the page when it has arrived.
Step 6: open the sizes for a photo
Every photo starts as one 6x4 inch print, the everyday size. To change the size or order more copies:
- Under the photo, press the red “Choose size & edit” button.
Step 7: choose the size and how many
A list of sizes appears, with the price under each one, and your photo beside it.
- Press “+” next to a size for one copy. Press it again for two, and so on. Press “−” to take one off.
- You can choose more than one size for the same photo.
Step 8: press Done
When the sizes and copies are right:
- Press “Done”.
- Do the same for each photo, or leave the others as 6 x 4s.
Step 9: add them to your cart
A grey bar shows how many prints you have and the price before postage.
- Press “Add to cart”.
Step 10: tell us who you are
The order page opens and lists your prints. Under “Customer Details”:
- Type your name.
- Type a phone number, in case we have a question about a photo.
- Type an email address. The confirmation goes there.
Step 11: collect or post
Under “Collect or post?” choose how you would like them.
- Press “Collect from 605-607 High Street” to pick them up from the shop. It is free.
- Or press “Post it to me” and type your address. The postage price is shown before you decide.
Step 12: place the order
Near the bottom, under the total:
- Choose “Pay with PayPal or Credit Card” (you do not need a PayPal account) and PayPal's page opens next; the order is placed once the payment goes through.
- Press “Place the order” (it says “Continue to payment” if you chose to pay now).
- You will see your order number, and an email arrives straight away. That is it.
Why we ask you not to email photos
Email was never made for photos. Most email programs shrink each photo so it fits, which means the print looks soft, and most of them refuse to send more than a handful at a time, so forty photos becomes ten emails and something always goes missing.
The ordering page does not shrink anything and takes a hundred photos at a time, and it keeps your photos next to the sizes you chose, so nothing gets muddled. That is why we ask everyone to use it, even for one photo.
If you have one or two photos and really cannot use the page, ring us on (03) 9855 0006 and we will sort something out.
Sending things by post
Prints, negatives, slides, tapes and film can be posted to us from anywhere in Australia. Fill in the postal order form on our website, print the slip, and post it with your items by Registered or Express Post. We ring you when the parcel arrives and again when it is ready to send back.
Ready to try?
Order online
Upload the photos, choose the sizes, and we print them here in Kew East. No account needed.
Start ordering →Or let us do it
Bring it in and we do it with you
605-607 High Street, Kew East. Monday – Thursday 10:00am – 5:00pm. Friday 10:00am – 4:00pm. Saturday – Sunday Closed.
Ring (03) 9855 0006 and we will talk you through it.
How that works →